Giving Feedback: Using The Contact Form
A contact form is accessible to all users.
This contact form, once filled, sends the information given to the PanHunter support team (panhunter_support@evotec.com).
Users can access the contact form either by going directly to the admin app and selecting Contact or by clicking the “Contact” icon in PanHunter. This icon should appear both on the start page and within the apps and is displayed in the following picture within the red square.
The form will autofill some of the information depending on how it is reached.
The following sections will give a few more details about each of the parameters:
Name
Required.
Autofills with the user’s first name and last name if available.
The name of the person the PanHunter support team team should communicate with.
Required.
Autofills with the user’s registration e-mail.
The e-mail to use for further contacts.
Project
Optional.
Autofills if the contact form was reached via a link in a PanHunter App.
The project where the user noticed what they want to communicate to the support team.
App
Optional.
Autofills if the contact form was reached via a link in a PanHunter App.
The app where the user noticed what they want to communicate to the support team.
Communication Type
Required.
Defaults to Support Request.
The user can select whether their communication should be classified as a Support Request, a Bug Report, or Feedback.
Snapshot URL
Optional.
Autofills if the contact form was reached via a link in a PanHunter App.
The URL for a snapshot of PanHunter.
A snapshot saves the state of PanHunter at the time when it was taken, allowing for a quick reproduction of the user’s setup.
Message
Optional.
Message to the support team.